Our Team

Suzanne Owen – Founder and General Manager

Neroli Spa & Beauty Lounge is the creation of Suzanne Aiman Owen, an entrepreneur with over 25 years experience in the Spa & Beauty industry.

After a decade of working in spa/salon development, and sales & education for AVEDA, under its founder and then post-acquisition by Estee Lauder Companies, Suzanne’s first spa start up in 2001 – Relax & Rejuvenate – focused on bringing spa services to hotel guests nationwide and became the engine behind the hotel industry’s first brand-wide spa services program for Kimpton Hotels, now servicing over 60 hotels in 23 cities nationwide.

In 2005, Suzanne moved to Charlottesville with the goal of creating not just a first-class day spa, but a destination spa for both visitors and local clients, and in 2006 Neroli Spa was born.

Suzanne earned her BA in Public Relations at Butler University and her MBA at Emory University. She has also completed advanced training at CoolSculpt University

She has been active in the C-ASPCA, ultimately serving as Board President for 2 years after several years as chair of various fund raising committees and board service.

Dr. Robert Schmidt – Medical director

Dr. Robert Schmidt is a double board-certified facial plastic surgeon specializing in both cosmetic and reconstructive facial plastic surgery. After receiving his undergraduate degree in psychology from Duke University and medical degree from Baylor College of Medicine, he received his facial plastic surgery training here in Richmond. Dr. Schmidt offers most types of facial plastic surgery, including:

  • Rhinoplasty (nose job)
Revision rhinoplasty
  • Septoplasty (deviated septum correction)
  • Brow Lift
  • Face Lift
  • Eyelid Surgery
  • Cosmetic Ear Surgery

Dr. Schmidt is an expert in the field of facial reconstructive surgery and accepts insurance for certain procedures. He also specializes in various non-surgical procedures, such as Botox and fillers, and is the only facial plastic surgeon in Richmond who utilizes the PrecisionTx system. This in-office laser system provides results akin to a face lift, without the stitches and excessive down time. Dr. Schmidt believes that every patient has unique needs and develops individualized treatment plans crafted specifically for them. He believes that trust between the patient and doctor is crucial, which is why he personally performs all invasive procedures.

Neroli Spa Staff

Margaret – Nurse Practitioner, Injector

Carrie – Allergan Certified Body Contouring Technician, Master Esthetician

Carrie has been a Master Esthetician for 23 years.

Her favorite skincare treatment is Microneedling because she feels every skin type can benefit from the results this treatment delivers.

Her favorite product is the Neroli Vitamin C serum because of it’s antioxidant, anti-aging benefits.

She spends lots of her spare time with her family and dog.  She enjoys cooking,  gardening,  swimming, golfing and hiking and most are always surprised when they learn she served in the United States Navy

Amanda – Licensed Esthetician, Allergan Certified Body Contouring Technician

Amanda has been with Neroli since 2017.  She completed advanced training at CoolSculpt University in 2018

She is a mother of 3 humans, 3 cats, and 2 dogs! When not working enjoys spending time outdoors with her husband and children, painting and exploring local wineries.

Her favorite treatment at Neroli is the Hydrafacial.  She loves the quick, easy treatment that provides immediate results.  She can’t live without the Neroli Retinol Pads.

Arlene – Licensed Esthetician, Allergan Certified Body Contouring Technician, Licensed Microblading Technician, Laser Technician

Arlene has been with Neroli for 8 + years.  She completed advanced training at CoolSculpt University in 2018

She is a busy Mom of 3.  When not at Neroli, she enjoys the outdoors and riding horses and enjoying the company of her 3 dogs and 2 cats.

Although she loves all treatments at Neroli, she most recently fell in love with under eye fillers.

Kristie – Client Services Team Lead

Kristie joined Neroli in 2020. She enjoys reading, exploring Virginia with her husband (they are West Coast Transplants) and binge watching her favorite TV shows.

She has two dogs that love to join her on her walks and hikes

Her favorite product at Neroli is the HA Mineral Tint and Nourishing Omega-Rich Cleaning Oil

Danielle – Client Services

Danielle grew up in Fluvanna, and studied Cosmetology at Fluvanna High School

Her favorite skincare treatment is the SuperFood Facial because it is gentle on her sensitive skin yet still delivers great results.

Her favorite product is is the Neroli HA Mineral Tint. It’s the perfect tinted sunscreen and allows for easy application

She spends lots of her spare time with her family, friends and her cat and dog.  She enjoys shopping too!

Kevin – Massage Therapist

Kevin has been  a Massage Therapist for 15 years, and is in his 2nd tenure with Neroli.

When he is not working he is playing the ukulele, foraging wild mushrooms, or taking a salt bath.

He enjoys spending time with his mixed pit bull named Coco, and his two charming nephews.

He enjoys providing treatments with our natural, sustainably-produced products.

Shanice – Massage Therapist

Shanice has been with Neroli since 2020 and a Massage Therapist for 10 years, including several years at the Tides Inn, in Irvington, VA.

Her favorite treatments are the Revive Skin Polish and Inner Strength.  She enjoys the process of witnessing a drastic transformation of the skin with the Skin Polish treatment, and enjoys Inner Strength because that incorporates Hot Stones.

Her favorite products are the Rose body oil/cream because of the scent.  She also loves that these products provide great hydrating and softening benefits for the skin.

Her hobbies consist of reading, hiking, roller skating, and occasionally binge watching Netflix series.