Our Team

Suzanne Owen – Founder and General Manager

Neroli Spa & Beauty Lounge is the creation of Suzanne Aiman Owen, an entrepreneur with over 25 years experience in the Spa & Beauty industry.

After a decade of working in spa/salon development, and sales & education for AVEDA, under its founder and then post-acquisition by Estee Lauder Companies, Suzanne’s first spa start up in 2001 – Relax & Rejuvenate – focused on bringing spa services to hotel guests nationwide and became the engine behind the hotel industry’s first brand-wide spa services program for Kimpton Hotels, now servicing over 60 hotels in 23 cities nationwide.

In 2005, Suzanne moved to Charlottesville with the goal of creating not just a first-class day spa, but a destination spa for both visitors and local clients, and in 2006 Neroli Spa was born.

Suzanne earned her BA in Public Relations at Butler University and her MBA at Emory University. She has also completed advanced training at CoolSculpt University

She has been active in the C-ASPCA, ultimately serving as Board President for 2 years after several years as chair of various fund raising committees and board service.

Dr. Robert Schmidt – Medical director

Dr. Schmidt is a double board-certified facial plastic surgeon specializing in both cosmetic and reconstructive facial plastic surgery. After receiving his undergraduate degree in psychology from Duke University and medical degree from Baylor College of Medicine, he received his facial plastic surgery training in Richmond.

Neroli Spa Staff


Amanda – Licensed Esthetician, Certified CoolSculpting Technician

Amanda has been with Neroli since 2017.  She completed advanced training at CoolSculpt University in 2018

She is a mother of 3 humans, 3 cats, and 2 dogs! When not working enjoys spending time outdoors with her husband and children, painting and exploring local wineries.

Her favorite treatment at Neroli is the Hydrafacial.  She loves the quick, easy treatment that provides immediate results.  She can’t live without the Neroli Retinol Pads.

Arlene – Esthetics Team Leader, Certified CoolSculpting Technician, Licensed Microblading Technician, Laser Technician

Arlene has been with Neroli for 8 + years.  She completed advanced training at CoolSculpt University in 2018

She is a busy Mom of 3.  When not at Neroli, she enjoys the outdoors and riding horses.

Although she loves all treatments at Neroli, she most recently fell in love with under eye fillers.

Brittany – Massage Therapist

Brittany has been a Massage Therapist for 3 years

She has a 5 year old daughter and enjoys hiking and the outdoors

Charlotte – Guest Services Coordinator & Esthetician

Charlotte has been a skin care specialist for nearly two years.

She loves spending time with her dog,  Mr. Merrick  as well as reading, writing, lifting weights simple things that give me purpose!!

Her Neroli favorites are the Neroli brand Perfect Neck Lift + Firm Cream because it delivers results and is also preventative against aging.

Her favorite treatment at Neroli would be any HYDRAFACIAL hello results and LOVE the red LED lights

Janelle – Nail Technician

Janelle has been with Neroli since 2017.  She has several years of spa experience as well as massage.  Janelle loves doing nails and also spending time with her son and family and friends.


Kristen – Massage Therapy Team Leader

Kristen has been working as a Massage Therapist for 5 + years.  She enjoys cleaning and organizing, going for walks and journaling.

Her favorite treatment at Neroli is dermaplaing because it leaves the skin so soft and smooth.

She also love the Pro Collagen Cleansing Balm because it smells so good and is so nice and gentle.

Madison – Guest Services Coordinator & Esthetician

Charlotte has been a skin care specialist for two years.

She an adorable 12 year old pug named Puddy, who despite his old age, still acts like a puppy.

Madison is very passionate about health and fitness. Trying new gluten-free or vegan recipes is one of my favorite things. I currently have a cookie recipe that is to die for! As far as fitness goes, I love to do just about anything. The outdoors are my escape from busy everyday life. I also am passionate about writing classical piano music. It is very therapeutic for me.

Her current favorite treatment at Neroli would have to be the Hydrafacial MD It is the doorway to radiance and luminosity.


Te’ – Massage Therapist, Nail Technician

Te’ has been doing massage therapy for 11 years. She two amazing little girls. Over the years, she has mastered my gift of therapeutic massage.

Her favorite treatment at Neroli is a full body scrub followed by a massage with aromatherapy.


Tori – Licensed Massage Therapist

Tori has been a Massage Therapist and has worked in the area at local resorts and spas.  She is a Mom of 2 girls and 2 dogs.  She loves to go for walks and canoeing with the family.


Te’ – Massage Therapist, Nail Technician

Te’ has been doing massage therapy for 11 years. She two amazing little girls. Over the years, she has mastered my gift of therapeutic massage.

Her favorite treatment at Neroli is a full body scrub followed by a massage with aromatherapy.


Tori – Licensed Massage Therapist

Tori has been a Massage Therapist and has worked in the area at local resorts and spas.  She is a Mom of 2 girls and 2 dogs.  She loves to go for walks and canoeing with the family.