Our Team

Suzanne Owen – Founder and General Manager

Neroli Spa & Beauty Lounge is the creation of Suzanne Aiman Owen, an entrepreneur with over 25 years experience in the Spa & Beauty industry.

After a decade of working in spa/salon development, and sales & education for AVEDA, under its founder and then post-acquisition by Estee Lauder Companies, Suzanne’s first spa start up in 2001 – Relax & Rejuvenate – focused on bringing spa services to hotel guests nationwide and became the engine behind the hotel industry’s first brand-wide spa services program for Kimpton Hotels, now servicing over 60 hotels in 23 cities nationwide.

In 2005, Suzanne moved to Charlottesville with the goal of creating not just a first-class day spa, but a destination spa for both visitors and local clients, and in 2006 Neroli Spa was born.

Suzanne earned her BA in Public Relations at Butler University and her MBA at Emory University. She has also completed advanced training at CoolSculpt University

She has been active in the C-ASPCA, ultimately serving as Board President for 2 years after several years as chair of various fund raising committees and board service.

Dr. Robert Schmidt – Medical director

Dr. Robert Schmidt is a double board-certified facial plastic surgeon specializing in both cosmetic and reconstructive facial plastic surgery. After receiving his undergraduate degree in psychology from Duke University and medical degree from Baylor College of Medicine, he received his facial plastic surgery training here in Richmond. Dr. Schmidt offers most types of facial plastic surgery, including:

  • Rhinoplasty (nose job)
  • 
Revision rhinoplasty
  • Septoplasty (deviated septum correction)
  • Brow Lift
  • Face Lift
  • Eyelid Surgery
  • Cosmetic Ear Surgery

Dr. Schmidt is an expert in the field of facial reconstructive surgery and accepts insurance for certain procedures. He also specializes in various non-surgical procedures, such as Botox and fillers, and is the only facial plastic surgeon in Richmond who utilizes the PrecisionTx system. This in-office laser system provides results akin to a face lift, without the stitches and excessive down time. Dr. Schmidt believes that every patient has unique needs and develops individualized treatment plans crafted specifically for them. He believes that trust between the patient and doctor is crucial, which is why he personally performs all invasive procedures.

Neroli Spa Staff


Amanda – Licensed Esthetician, Certified CoolSculpting Technician

Amanda has been with Neroli since 2017.  She completed advanced training at CoolSculpt University in 2018

She is a mother of 3 humans, 3 cats, and 2 dogs! When not working enjoys spending time outdoors with her husband and children, painting and exploring local wineries.

Her favorite treatment at Neroli is the Hydrafacial.  She loves the quick, easy treatment that provides immediate results.  She can’t live without the Neroli Retinol Pads.

Arlene – Esthetics Team Leader, Certified CoolSculpting Technician, Licensed Microblading Technician, Laser Technician

Arlene has been with Neroli for 8 + years.  She completed advanced training at CoolSculpt University in 2018

She is a busy Mom of 3.  When not at Neroli, she enjoys the outdoors and riding horses.

Although she loves all treatments at Neroli, she most recently fell in love with under eye fillers.


Charlotte – Esthetician, Nail Technician

Te’ has been doing massage therapy for 11 years. She two amazing little girls. Over the years, she has mastered my gift of therapeutic massage.

Her favorite treatment at Neroli is a full body scrub followed by a massage with aromatherapy.


Janelle – Nail Technician & CoolSculpting Technician

Janelle has been with Neroli since 2017.  She has several years of spa experience as well as massage.  Janelle loves doing nails and also spending time with her son and family and friends and her puppy.


Te’ – Massage Therapist, Nail Technician

Te’ has been doing massage therapy for 11 years. She two amazing little girls. Over the years, she has mastered my gift of therapeutic massage.

Her favorite treatment at Neroli is a full body scrub followed by a massage with aromatherapy.


Tori – Licensed Massage Therapist

Tori has been a Massage Therapist and has worked in the area at local resorts and spas.  She is a Mom of 2 girls and 2 dogs.  She loves to go for walks and canoeing with the family.