Neroli Med Spa Policies


Parking is available in the lot in front of Shenanigans and in the metered lot between Shenanigans and the Old Albemarle Hotel building.  If you have trouble parking, call us! We will park your car for you.


Gift cards are available for purchase for either a dollar amount,  or for specific treatments. Gift cards are non refundable and not redeemable for cash.


All returns must be accompanied by a receipt.

Un-used or un-opened products must be returned within 30 days of purchase, accompanied by the receipt, in order to obtain a full refund.

Used or experienced products may be returned for a store credit or exchange only.  Must be returned within 30 days of purchase.


A credit card is required to reserve all appointments. Please provide the appropriate advance notice as listed below to cancel or change any appointment to avoid charges.

Spa Treatments – 24 Hours

Botox & Fillers – 48 Hours

CoolSculpting/CoolTone – 72 hours

Appointment cancellations are not accepted via email or text message. Please call 434-984-3450 to speak with our Guest Services Team or leave a message in our voicemail.

Cancellation policy is also included in your email booking confirmation and email appointment reminder.

Please turn off your cell phones and other electronic devices in our spa.

Neroli Med Spa & Beauty Lounge is not responsible for lost items left in the spa.

No outside food or drink allowed in the spa for groups or otherwise.